Cookies Policy

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They contain information that allows the website to recognize your device and remember your actions and preferences over time.

Cookies can serve a variety of purposes, such as keeping you signed in, remembering your language or theme choices, or helping us understand which parts of PenHuman are most useful to you.

First-party vs. third-party cookies

• First-party cookies: set directly by PenHuman to support our own Services.
• Third-party cookies: set by other services (for example, analytics or payment providers) for their own purposes, under their own policies.

Session vs. persistent cookies

• Session cookies: temporary cookies that expire when you close your browser or app.
• Persistent cookies: remain on your device for a set period of time or until you delete them, allowing us to remember you between visits.

We use cookies and similar technologies to make PenHuman reliable, secure, and convenient to use. In particular, we use cookies to:

• Keep you securely signed in: so you don't have to re-enter your login details every time you navigate to a new page or refresh the app.
• Maintain session state: to keep track of your current workspace, tab selections, and feature flows (e.g., from generation to humanization).
• Apply your preferences: such as UI theme, language, and default view settings.
• Improve performance: through basic caching and load balancing so that pages load faster and feel more responsive.
• Measure usage: to understand which features are used most, where users get stuck, and how we can improve PenHuman.
• Protect your account: by detecting suspicious activity, enforcing security settings, and preventing abuse or unauthorized access.

We do not use cookies to store plain-text passwords or other highly sensitive personal data. Authentication tokens and session identifiers are stored in a secure format and used only for the purposes described above.

The categories below describe how we group cookies used within PenHuman. Specific cookies may fall into more than one category.

• Essential cookies – These are strictly necessary for the website and app to function. Without them, you wouldn't be able to log in, access secure areas, maintain active sessions, or use core billing and account features.
• Analytics cookies – These help us understand how users navigate PenHuman, which pages load slowly, and where errors occur. We use this information in aggregated form to improve usability, performance, and reliability.
• Preference cookies – These remember things like your UI theme, language, and interface choices so that PenHuman feels consistent each time you visit.
• Performance & reliability cookies – These are used to support caching, rate limiting, and load balancing behavior so the Services remain fast and stable even during peak usage.

You have several options for controlling or limiting how cookies are used in your browser or device. However, please note that PenHuman relies heavily on essential cookies to function correctly.

Browser settings

Most browsers allow you to manage cookies, including blocking or deleting them. The exact steps vary by browser, but common options include:

• Clearing cookies and site data.
• Blocking third-party cookies while allowing first-party cookies.
• Blocking cookies for specific websites.

In-app cookie preferences

Where available, you may be able to adjust analytics or optional preferences via in-app settings or consent banners. Essential cookies cannot be disabled because they are required for authentication and security. If you choose to decline or delete essential cookies, you may not be able to sign in or use core features of PenHuman.

Other controls

• Incognito / private browsing: may reduce persistent cookie storage but can also log you out more frequently.
• Device-level settings: some operating systems offer additional privacy controls that impact how cookies or trackers are stored.

In addition to cookies set directly by PenHuman, some features rely on cookies from third-party service providers. These providers may set and read cookies on your device in connection with:

• Payment processing: to securely handle subscription payments and prevent fraud.
• Analytics and diagnostics: to understand aggregated usage patterns, monitor performance, and troubleshoot issues.
• Infrastructure and security: such as CDNs, edge networks, and anti-abuse services that may rely on cookies for rate limiting, caching, or bot detection.

These third-party cookies are controlled by the respective providers under their own privacy and cookie policies. We work with reputable partners and aim to limit third-party cookies to those that are necessary or strongly beneficial for security, reliability, and product improvement.

We may update this Cookies Policy from time to time to reflect changes in our cookie usage, service providers, or applicable legal requirements.

• When we make material changes, we will update the Last updated date at the top of the page.
• Where required by law, we may provide additional notice (for example, via in-app banners or notifications).

Your continued use of PenHuman after changes become effective indicates your acceptance of the updated Cookies Policy. If you do not agree, you should adjust your cookie settings and stop using the Services.

If you have questions or concerns about how we use cookies or similar technologies, or if you want to exercise any rights you may have regarding data protection, you can contact us at:

Email (privacy): privacy@penhuman.com

General support: via the support or contact options available within the PenHuman interface.

We try to respond to cookie and privacy-related inquiries in a timely manner and may request additional information to verify your identity or better understand your request.